Fast forward to 2009 and there seems to be an influx of new tools and with them, potential possibilities to express ourselves to our colleagues, business and development partners. This trend signals that finally the practice of user experience has matured and is large enough to attract software developers. This trend happened with word processors, desktop publishing, illustration, video editing, browsers, web authoring and many others. Eventually the market settles on a couple of applications that become the de-facto tools of the trade, at least until a game-changer enters the field. From this perspective, Axure is a game changer, emerging when pressures on UX to simulate rich interaction rendered tools like Visio useless.
A few points to consider:
- What is our interest as a professional community? I would argue that as information architecture and interaction design are getting more complex yet deadlines continue to shrink, we want our prototyping tools to be powerful yet easier to use: We need demonstrate our value in expressing complex applications correctly - and fast. The tools needs to handle the various facets of our work products: As we know, there is a lot more to user experience design than just mocking up screens and simulating rich interaction. Our deliverables include extensive documentation that is consumed by a range of stakeholders.
- Proficiency and professional benefits. This is especially relevant to situations where a team of interaction designers is assembled and is required to conceptualize, test and document (fast...) a large, complex application. It makes a great difference if all team members can - in addition to quickly get up to speed on the prototyping tool - master it and maximize its potential. For example, Axure seems to be gaining awareness in the UX community so it is easier to find UX professionals who are familiar with it and can 'hit the ground running' . Another important aspect is that practitioners want leverage expertise gained in one project when moving to another employer or project. If one uses tool A in one project, tool b in another and tool c in the next, there is little benefit in terms of best practice and expertise from a professional perspective.
- Shared projects, regardless of the prototyping tool, are not trivial and best practice is still evolving as knowledge around this new, emerging capability is spreading within the community. Developers of prototyping tools that do not support sharing miss on the experiences gained from having to deal with the challenges of collaborative work, especially issues that relate to management of assets, management of multiple releases, etc. Keep in mind that implementing solutions into the tool take time and feedback form practitioners - see the list of desired functionality for Axure to get an idea of how much more we want...
- Cost. As others and myself noted elsewhere in this forum, cost plays a major role for the acceptance and adaptation of any tool. As we know, cost is not just the price of the application, but also the time invested in getting to proficiency, dealing with work-arounds if the tool lacks the features needed, or if it is buggy. There is also an interesting phenomenon with price: If the tool is too inexpensive it tend to be dismissed by IT organizations. From this perspective Axure's price point makes it affordable to single practitioner and also makes it a palatable purchase for large teams.
- Community and Customer support. Last but not least - The prototyping application and files become critical to our ability to deliver on time. As I wrote elsewhere, the confidence that Axure will respond to an urgent crisis is a major, major point of differentiation for me. I know that postings on this board or direct mail to Support will be addressed. I also learn all the time from reading the tips and techniques that other practitioners post regularly. In fairness to the developers of the new tools, they will have an opportunity to prove their commitment to the their customer base. Ultimately, the success of one tool over another can be often attributed to the strength of the community formed around it.
This post was originally written as a response to another post in a thread on Axure's discussion board.
Disclaimer: I am not an employee of Axure nor am I compensated by the company in any way, shape or form. Rather, I have a vested interest in its continued development as an avid user of the application on a daily-basis. (Disclaimer text by Dingle)